Frequently Asked Questions - General
What is included in the "Home WiFi & Internet Setup" service?
Answer: Our service includes the setup of your internet connection and WiFi router, ensuring proper signal strength throughout your home, as well as optimization for maximum speed and reliability. We also provide basic troubleshooting if you encounter issues.
Do you offer any warranties on your repair services (PC & Laptop Repairs)?
Answer: We offer a 30-day warranty on all hardware repairs and software fixes. If the issue recurs within this period, we will resolve it at no additional charge.
How long does it take to set up a Smart TV?
Answer: Typically, setting up a Smart TV takes about 1 to 2 hours, depending on the complexity of your home network and app preferences. This includes connecting the TV to your WiFi, installing apps, and calibrating it for optimal viewing.
What do I need to prepare for the Senior Tech Education sessions?
Answer: For your sessions, just bring the device you want help with (smartphone, tablet, computer, etc.). We will tailor the session based on your current knowledge and needs.
Can you help with fixing slow software on my computer?
Answer: Yes, we offer software troubleshooting services to resolve issues like crashing, error messages, and slow performance. The cost is $60 per hour for this service.
Can I book multiple services at once?
Answer: Yes! We offer bundle deals for customers who want multiple services. Contact us to discuss your needs and get a custom quote.
Do you offer discounts for long-term or recurring services?
Answer: We offer discounts for customers who sign up for our annual service plans or multiple services at once. Reach out to inquire about available deals.
What are your payment options?
Answer: We accept various payment methods, including cash, credit/debit cards, PayPal, Zelle and bank transfers. Payment is due at the completion of services, unless otherwise specified for long-term projects.
Frequently Asked Questions - Residential
What does the "Alexa, Ring, & Google Home Installation" service cover?
Answer: We will install and configure your smart home devices, including setting up voice commands, linking them to your WiFi, and integrating them with other devices. We ensure they work seamlessly within your smart home ecosystem.
Are there any additional fees for setting up a printer?
Answer: The cost for setting up and troubleshooting your printer ranges from $50 to $75, depending on whether it’s a local or wireless printer. There are no hidden fees, but complex issues may take longer, which could result in additional time charges.
How long does it take to set up a home WiFi network?
Answer: WiFi setup typically takes about 1-2 hours, depending on your home size and network needs. This includes ensuring proper configuration for all your devices.
Frequently Asked Questions - Commercial
What does the "Office Network Setup" service include?
Answer: We provide a complete office network setup, which includes configuring routers, switches, and establishing both wired and WiFi network connections. The service ensures your office is fully connected and optimized for team collaboration.
What is included in the "Cybersecurity Analysis & Support"?
Answer: Our cybersecurity service includes an analysis of your current network, recommendations for improving security, and the installation of basic firewall protection. We will also advise on best practices for securing your office’s digital assets.
Do you offer ongoing tech support for businesses?
Answer: Yes, we offer recurring tech consultation and software guidance services, as well as remote support subscriptions for businesses. These can help streamline your processes and maintain system security and efficiency.
Frequently Asked Questions - Other Tech Services
What should I expect when you do a "Virus & Malware Removal" service?
Answer: We perform a full system scan to identify and eliminate any malware or viruses. After cleaning your system, we optimize your device to ensure it runs efficiently, helping to prevent future issues. The cost for this service is a flat $90.
Do you build custom gaming PCs or provide gaming setup services?
Answer: Yes, we specialize in custom PC builds, including high-performance gaming setups. Pricing starts at $150, and we can help you select parts or configure your gaming setup according to your preferences.
How does your "Remote Tech Support Subscription" work?
Answer: With a subscription, you get access to remote troubleshooting and support for your devices. You can contact us anytime for assistance with technical issues. Subscriptions are available for $30 per month or $300 per year.
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